- [[Ask]]: what would they get out of this?
- When someone is having an [[emotional]] explosion, let them vent.
	- Summarize what they say and ask if that's right.
	- Label a [[feeling]] and ask if the label is right.
	- [[Ask]] them about what makes this [[problem]] a high priority [[now]]. Reference [[time]]. Ask them about what they need from us now.
	- [[Ask]] them about a way forward.
	- [[Ask]] them about what makes them feel the way they do.
	- Appeal to their [[self]]-interest.
-