# And, I disagree on that count.

* * *

And, I disagree on that count. Non-technical users don’t want to learn the
technical details of the systems they use — they just want the system to work
— and this is precisely why those systems should not be based on mass-produced
one-size-fits-all models of problem domains that don’t properly fit anyone.
Non-technical users invent elaborate hacks to get their work done because the
lack the patience to jump through the hoops developers have created between
them & the tools to make the underlying system work the way they want it to.

By [John Ohno](https://medium.com/@enkiv2) on [November 17,
2018](https://medium.com/p/45f10bc323dd).

[Canonical link](https://medium.com/@enkiv2/and-i-disagree-on-that-
count-45f10bc323dd)

Exported from [Medium](https://medium.com) on September 18, 2020.