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When you respond with something the Chatbot doesn’t undestand, it responds with a varied answer. This is because it has multiple responses available to it and cycles through them.
The major benefit of Cycling is that it allows us to put a definite last response last, such as once we’ve failed to understand the user four times, we escalate to a human agent.
With Random, we risk that response coming up first and wasting the chatbot entirely.
See the page on [[Child Dialogue nodes]] for more information.
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