How AI amplifies an employee’s role

Go to [[Module 1 - Watson AI Overview]] or the [[Main AI Page]]

Cutting out the boring bits

Apply AI to help employees do more interesting work and add more value to your business

See the [[Time-Proportion Value Increase of the Journalist]]

“I want technology to do what technology does, which is keep expanding our capabilities. Because when you do that, you expand not only the capabilities to sell a book or to search, but you also expand the capabilities to teach, to learn, to lift people up faster” - Kara Swisher (interviewed on Recode Decode)

A McKinsey Institute study found that more than half of the 2,000 jobs studied could streamline 30% or more of their tedious responsibilities with AI.

Don’t miss the needle in the haystack

At KPMG, missing one detail in the enormous tax codes they deal with around the world could mean millions of dollars in lost revenue.

After integrating Watson AI into their workflows, KPMG’s tax advisors can more quickly examine massive amounts of information, like loan assets and nuanced tax interpretations, so they can focus on the more interesting, strategic activities of their job – like finding deeper, insights, and offering clients richer, tailored, more detailed recommendations.

“The increasing penetration of AI into many aspects of life is altering decision-making within organizations and improving efficiency.” \– Darrell West, Author, The Future of Work: Robots, AI, and Automation

Inter-species communication is best communication

AI in the workplace is about enhancing productivity by augmenting employees and allowing them to build stronger relationships with clients. With IBM forecasting that by 2022, one in five employees will have an AI “colleague” on their team.

Crédit Mutuel, one of France’s leading banks, empowers client advisors to maintain quality client relationships by applying AI to get answers to customer questions faster. This frees up client advisors to focus on addressing more complicated and nuanced problems. With AI, advisors now answer customer questions 60% faster, strengthening customer relationships in 5,000 branches.

Insurance company Humana was able to lift their phone system’s sinking reputation and performance out of the swamp when they helped create the voice system that is now Watson’s Voice Assistant, doubling their response rate in the process.

Brazillian banking company Bradasco challenged Watson to learn not only the language of their customers, but the many and varied cultures as well. Once they had, though, only 5% of calls required human assistance.

AI can span the generations in a way they haven’t themselves

Boomers, Millennials, Gen Z—not to mention the Silents and Gen Xers—are all active in today’s workplace.

“What you do is vitally important in helping your workforce understand how the world of work is changing and how your workplace can respond to those changes.” \– Scott Lesnick, the Never Give Up guy and an expert on growing workplace productivity.

Woodside Energy, Australia’s largest independent oil and gas company, is using Watson to retain the knowledge of senior experts and pass it on to new employees. Workers at Woodside used to spend 80% of their time researching problems and 20% fixing them.